In the international marketplace, our solutions have earned an enviable reputation for reliability and performance. We offer the following services to help corporations manage their communications environment:

business-critical support custom development supply and development of management systems business analysis project management ongoing technical support

BUSINESS ANALYSIS

Through a proven implementation methodology, we are able to identify and adapt to business issues pertinent to an organisation. This entails the provision of ongoing technical support and designing a solution that meets current and future business issues.


PROJECT PLANNING

By working with the key people of an organisation, we develop a Project Charter that identifies the client's corporate objectives, goals, deliverables, risk analysis and timeframe. An implementation schedule is then developed from this plan, which is managed by both parties in a joint project steering team. Clients are provided with a business operations analysis, which determines client requirements, specifications and identifies where business efficiencies can be improved.


CONSULTING

As the implementation progresses, our consultants work with the client to develop and tailor the solution to meet their business needs and identify any enhancements or customisations, as well as define and document work procedures.


INSTALLATION & CUSTOM DEVELOPMENT

A new technology environment is established and implemented to meet the business' core requirements. Our in-house programmers provide customers with, or work with existing IT resources, to develop enhancements and specialised applications to improve their business efficiencies.


TRAINING

A training plan is established to deliver introductory training, day-to-day processing knowledge and technology management proficiency. As part of our Project Charter, clients must commit to continual training and the evolution of the training programme to ensure skill sets are enhanced.


REMOTE ACCESS SOLUTIONS

We are committed to the delivery of Branch Office Remote Access and Internet solutions relative to our financial software products that meet and exceed the demands of today's global corporate market. We help leading corporations design solutions that allow enterprises to economically and reliably extend their networks to branch offices, telecommuters and mobile professionals.


TECHNICAL SUPPORT

Ongoing technical support is provided and clients may select the appropriate level from our wide range of support options.


POST-IMPLEMENTATION REVIEW

This review is undertaken once a new system has been operational for at least one month, to determine how effectively it is performing and whether all project specifications have been met.