SLS will automatically calculate and recalculate RCS scores based on your assessments, thus ensuring the correct funds are received from the government. Automatic preparation of a funding reconciliation form removes time consuming manual processes.

SLS billing caters for all accommodation types from independent living units through to nursing homes.

Features include:

• Automatic calculation of daily fees
• Ad-hoc billing and allocation of accounts payable invoices across residents
• Separate payment methods for each type of charge
• Fully integrated system, data is only ever entered once
• Full audit trails

Resident Profiles and Administration

SLS allows you to record more details on your residents than you imagined possible, and to analyse and report on them too.

Examples include:

* Demographics - age, gender, marital status, religion, income sources etc.
* RCS score, date of next/last review
* Health status - including mobility, sensory loss, chronic conditions, allergies etc.
* Related people - family, doctor, solicitor, priest etc.
* Billing and financial details, including details of contracts
* Leisure interests
* Incidents, illnesses and anything else you care to record.

You can track changes in resident status, such as moving from one level of care to another, or from one room to another, loss of spouse, even departure and the reasons for it. With this information, you can calculate average stay times at each level of care, and use demographic information to help you in your future planning.

Waiting List Management

Being able to manage the complex requirements of prospective residents, many of whom don't expect to move for years, is no longer difficult.

With SLS you can record and monitor accommodation preferences, and match these against what you are able to offer.

Consider these features:

* Manage preferences and reservations
* Manage lists to ensure information is current and accurate
* Keep people informed of developments automatically
* Produce forecasts, trends and strategic plans
* Convert a person from "waiting list" to resident, maintaining all the data you have collected

Accommodation Management

SLS can help you optimise the use of your facilities, because it has both accommodation and maintenance management.

Accommodation management includes such features as:

* Monitoring availability and occupancy rates, for various classes of care
* Reserving accommodation
* Tracking the status of rooms or beds through stages, such as under construction/ occupied/ available
* You can even view the history of a particular room over time, and calculate its overall occupancy rate

Maintenance includes:

* Recording the assets in each room, and their status
* Maintaining details of warranties, maintenance plans, repair policies and procedures
* Managing and supporting the maintenance function by recording and tracking maintenance issues and providing 'answer book' style assistance

Finance and Budgeting

Senior living providers who have had to compromise on their accounting system will be particularly impressed with the functionality and reporting options of the 'e' by Epicor suite of modules.

The SLS module offers you improved efficiency, both in resident billing and in reconciling government payments and rebates. It is accurate, automated, and auditable.

SLS records what the resident has paid and their future payment method, for both ongoing and ad-hoc expenses. Because the system is fully integrated, closing a resident file automatically discontinues any billing arrangements.

Full and flexible access to all of your financial data will give you much needed control over the business, including the all-important cash flow management. And financial reports can easily be distributed to stakeholders in a variety of formats.

The system supports multiple business entities and allows multi-company consolidations and reporting, essential if you run a composite business.

If you have previously found the budgeting process to be
lengthy and cumbersome, Epicor's Active Planner module is an excellent tool. It offers a powerful calculation engine with global values support, history tracking and revision control. It also has a spreadsheet "look and feel" to make it easy to learn and use.

Reporting and Analysis

As you would expect from a system of this type, SLS offers unlimited reporting capability - you can create reports from any combination of information in your database, and report on KPI's such as occupancy rates, resident funding mix and the like.

Although you can report on virtually any aspect of the system, you will find that most of the reports you need have already been created for you.

These include:

* Operational reports, such as discharged/deceased residents
* Movement reports, such as resident leave or transfer
* Compliance reports, such as incidents and accidents
* Statistical and comparative reports, such as funding mix across facilities
* Demographic reports, such as resident profile by facility

Having so many reports available allows you to do detailed analysis and future planning - our clients use the system to project staffing requirements, estimate future demand, and make sure their marketing programs keep up with demographic changes

Sales and Marketing

SLS includes Epicor's powerful sales and marketing module to maximise your sales efforts. You can track prospective residents and record marketing activities against them - for example, noting which properties have been visited, and what the prospect thought of them. You can manage your leads and set follow up dates.

The Epicor solution lets you automate much of your sales and marketing activity - letters can be sent out automatically when prospects reach a certain milestone.

The information you gather can be used for sophisticated analysis and forecasting, which will not only give you a competitive advantage now; it will also allow you to plan ahead for the future needs of your market. For example, you can select new locations based on the demographics of your prospective residents.

Action Plans

A powerful aspect of the Epicor based solution is that it enables you to create "action plans", or documented business processes that are automatically invoked when certain events occur. Action plans are a way to ensure your process is followed, and that the system remains up to date.

A good example of an action plan is one created for when a resident passes away. In this case an action plan will enable you to manage your processes efficiently and effectively while maintaining the high level of sensitivity that the solution demands.

Workflow

SLS also helps you to streamline your operation and improve efficiency with Conductor, Epicor's workflow automation tool. Conductor allows you to automate and schedule actions, such as running reports and performing regular maintenance. It is a valuable tool for escalating issues - you dictate the event chain, escalation points and people responsible, and the system automatically alerts the manager when the chain is broken.

There is more to the system than can be covered in a few pages. In order to fully appreciate how SLS can save you time and money, you'll need to see it in action. Please call to arrange a demonstration.

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