NetSuite provides a comprehensive CRM solution that enables businesses to gain a customer-centric view of their operations and significantly boost productivity.
The NetSuite CRM+ system is a step beyond more traditional CRM offerings, which typically focus on new prospects. The software is designed to handle all initial and ongoing customer contact, whether it’s on the phone, through the web or in person.
In fact, CRM+ is the only cloud solution that combines project tracking, incentive management, order management and partner management into one integrated package.
Furthermore, NetSuite’s website hosting and analytics services give organisations of all sizes full visibility over both online and traditional customer channels.
Here are some of the core features businesses can benefit from when investing in NetSuite CRM+;
Sales force automation (SFA)
The platform provides sophisticated tools to enhance the sales process, including opportunity management, upsell management, commission management and forecasting.
Access your CRM software through a variety of devices, including smartphones, laptops and tablets, allowing employees to obtain the information they need while on the move.
Customer service management
Improve customer service levels with case and escalation functions, as well as consumer self-service options and knowledge base management.
Always reach the right customers with the right offers at the right time through a range of marketing automation and analysis features.
Would you like to learn more about Precise Business Solutions’ NetSuite CRM products? Please contact us today.