“Service KPIs that Matter” with NetSuite (Whitepaper)
The services industry sector is highly diverse, not just in the variety of services offered but in the nature of the companies themselves. There are “pure,” services-only firms, such as systems integrators, consultancies and other professional services providers. And then there are companies that include consulting and/or support services as part of their portfolio offerings, such as software companies, manufacturers and retailers.
For either services companies or services-based profit centres, companies need to be able to identify and measure key performance indicators (KPIs). Then, they have a baseline on which to improve and track their critical business processes and achieve a high level of business efficiency.
There are financial management processes, including billing, cash collections and end-of-month book closings. Then there are project management processes, including project-based accounting, resource forecasting, allocation and utilization, and a number of other metrics critical to services – and business – success.
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About Precise Business Solutions: Precise is a leading provider of business software solutions and associated services to the Australian and International marketplace. A wholly owned WA company, Precise has been dedicated to helping businesses grow, improve efficiency and increase profitability.
In business since 1989, Precise has implemented more than 160 clients and employs over 60 staff. Over the last 25 years Precise has assisted organisations to maximise the competitive advantage ERP solutions bring.
Precise continues to be a market leader in implementation, support and services across the mid-market. Partnering with our customers to help them be the best they can be will always be our primary focus.
About NetSuite: NetSuite Inc. is the industry’s leading provider of cloud-based financials / Enterprise Resource Planning (ERP) and omnichannel commerce software suites. In addition to financials/ERP software suites, NetSuite offers a broad suite of applications, including accounting, Customer Relationship Management (CRM), Professional Services Automation (PSA) and e-commerce that enables companies to manage most of their core business operations in its single integrated suite.
NetSuite software allows businesses to automate operations, streamline processes and access real-time business information anytime, anywhere. For more information about NetSuite, please visit NetSuite
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